45 DAYS RETURNS - FREE SHIPPING

FAQ

Is shipping free?

Yes, shipping is totally free. But for some countries VAT and/or import taxes may be charged. 

How long is shipping?

All parcels is normally delivered within 5-7 business days.

I haven't received my package, can I track it?

Yes, we sent you the tracking number with the shipping confirmation. If you have not received this within 2 days after you placed your order please contact us (we normally fulfill all orders the same/following day, but please take different time zones in consideration). 

I made an order, but not sure if it went through?

If you´ve received our confirmation email it´s alright. If you made an account with us at checkout you can also log in and see for yourself. 

May I change or cancel my order?

We try to fulfill orders right away so the window for change is very narrow. But send us an email anyway and we will do our best. 

How can I pay?

You may pay with your PayPal-account or any major credit card.

I received my order, but something is wrong?

Don´t worry, we´ll take care of it. Please contact us and we´ll sort it out with you!

May I return my order or part of it?

Yes, if it´s unused and in/with original packaging and labels/tags you may. Please ship the order back to us and make sure to include a copy of your order confirmation so we know who it´s from. Please also let us know how to handle it (exchange or refund) by email or a note in the shipment. If there´s something wrong with the item or we made a mistake we´ll refund your return shipping cost. 

Were can I buy SMUGS?

At the moment SMUGS is only available through our webshop.

Do you offer wholesale?

Sorry, not at the moment. 

Is VAT included?

No, we ship worldwide from Norway, and if you live outside Norway you may be charged VAT or import taxes by the shipping company/postal service. 

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